Privacy Policy

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Business Information: Company name, trade type (HVAC, electrical, plumbing, etc.), business size, location
• Account Information: Username, password, user preferences, role within organization
• Financial Information: Billing address, payment method information (processed securely through third-party payment processors)

Business Data

Through your use of ModernFSM, we may process:

• Customer information and service history
• Work orders, job details, and scheduling information
• Employee and technician data
• Financial and invoicing data
• GPS location data for routing and tracking (when enabled)
• Photos and documents related to field service work

Technical Information

• IP address, browser type, operating system
• Device information and mobile device identifiers
• Usage data, log files, and analytics information
• Cookies and similar tracking technologies

We use the collected information for the following purposes:

Service Provision

• Provide and maintain ModernFSM software services
• Process transactions and manage billing
• Provide customer support and technical assistance
• Customize software features to your business needs

Communication

• Send service-related notifications and updates
• Respond to inquiries and support requests
• Provide training and onboarding assistance
• Send marketing communications (with your consent)

Improvement and Analytics

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor system performance and security
• Conduct research and analytics for business insights

Legal and Compliance

• Comply with legal obligations and regulations
• Protect against fraud and security threats
• Enforce our Terms of Service
• Resolve disputes and legal claims

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email and communication services
• Analytics and monitoring tools
• Customer support platforms

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our users
• Investigate fraud or security issues

The KPS Group LLC

As ModernFSM is related to The KPS Group LLC consulting services, we may share relevant business information to provide comprehensive consulting and software services, always with appropriate confidentiality protections.

We implement comprehensive security measures to protect your information:

Technical Safeguards

• Encryption of data in transit using TLS/SSL protocols
• Encryption of data at rest using industry-standard algorithms
• Secure cloud infrastructure with redundancy and backup systems
• Regular security audits and vulnerability assessments
• Intrusion detection and monitoring systems

Access Controls

• Multi-factor authentication for user accounts
• Role-based access controls and permissions
• Regular access reviews and deprovisioning procedures
• Employee background checks and security training

Incident Response

• 24/7 security monitoring and alerting
• Incident response procedures and team
• Breach notification procedures as required by law
• Regular disaster recovery testing

While we implement strong security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry best practices.

We retain your information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts

• Personal and business data is retained while your account is active
• Usage data and logs are typically retained for 2-3 years for analytics and support
• Financial records are retained for 7 years for tax and accounting purposes

Account Termination

• Data is typically retained for 90 days after account termination for recovery purposes
• Backup data may be retained for up to 1 year for disaster recovery
• Some data may be retained longer if required by law or for legitimate business purposes

Data Deletion

Upon request or after retention periods expire, we securely delete or anonymize your data using industry-standard data destruction methods.

You have several rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format
• Export your business data from ModernFSM

Correction and Updates

• Update your account information and preferences
• Correct inaccurate or incomplete data
• Modify privacy settings and communication preferences

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

Marketing Communications

• Opt out of marketing emails using unsubscribe links
• Update communication preferences in your account settings
• Contact us to modify your communication preferences

To exercise these rights, please contact us at sales@modernbrands.co or (469) 534-3392.

We use cookies and similar technologies to enhance your experience:

Types of Cookies

• Essential Cookies: Required for basic functionality and security
• Performance Cookies: Help us analyze usage and improve our services
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

Managing Cookies

You can control cookies through:

• Browser settings to block or delete cookies
• Our cookie preference center (when available)
• Opt-out tools provided by advertising networks

Note that disabling certain cookies may affect the functionality of ModernFSM services.

ModernFSM primarily serves customers in the United States, particularly Texas. However, our cloud infrastructure and service providers may process data in various locations.

When data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for countries with equivalent privacy protections
• Certification schemes and codes of conduct
• Binding corporate rules for multinational service providers

ModernFSM is designed for business use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected and how it's used
• Right to delete personal information (subject to exceptions)
• Right to opt out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information

Texas Residents

As a company serving many Texas-based trade professionals, we are committed to respecting Texas privacy laws and regulations as they develop.

Other States

We monitor and comply with emerging state privacy laws and will update this policy as new regulations take effect.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Notify you by email (if you have provided an email address)
• Post a notice on our website and in the ModernFSM application
• Provide at least 30 days' notice before the changes take effect

Your continued use of ModernFSM after the effective date of the updated Privacy Policy constitutes acceptance of the changes.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt, or as required by applicable law.